Terms of Purchase – Spraiground

These Terms of Purchase govern your purchase of products from Spraiground.com. By placing an order with us, you agree to be bound by these terms. Please read them carefully before making a purchase.

1. Order Placement and Confirmation

When you place an order on our website, you are making an offer to purchase the selected products. We reserve the right to accept or reject your order at our discretion, for reasons such as product unavailability, pricing errors, or suspected fraud. If your order is accepted, we will send a confirmation email to the address provided during checkout, which will include details of your order, shipping information, and a unique order number.

2. Pricing and Payment

  • All product prices on Spraiground.com are displayed in USD (United States Dollars) and include applicable taxes, unless otherwise stated.
  • We accept major credit cards (Visa, Mastercard, American Express, Discover) and other payment methods as indicated on our checkout page.
  • Payment must be processed in full at the time of order placement. Your payment method will be charged immediately upon order confirmation.
  • In the event of a pricing error, we will notify you promptly and offer you the option to cancel the order or proceed at the correct price.

3. Shipping

  • Processing Time: Orders are typically processed and shipped within 1-3 business days after payment confirmation.
  • Delivery Time: Once shipped, delivery is estimated to take 6-12 business days, regardless of the destination.
  • Shipping Methods: We use standard shipping services for all orders. Tracking information will be provided via email once your order has been shipped, allowing you to monitor the progress of your delivery.
  • Shipping Address: It is your responsibility to provide accurate and complete shipping information. We are not liable for delays or non-delivery caused by incorrect address details. If a package is returned to us due to an invalid address, additional shipping fees may apply for re-delivery.

4. Returns and Refunds

4.1 Return Policy

You may return any unused, unwashed, and undamaged products within 60 days of the delivery date for a full refund. The product must be returned in its original packaging, with all tags and accessories intact.

4.2 Return Process

  • To initiate a return, please contact our customer service team at [email protected] with your order number and the reason for the return. We will provide you with a return authorization number and instructions for shipping the product back to us.
  • You are responsible for the cost of return shipping, unless the return is due to a defect in the product or an error on our part (e.g., wrong item shipped).
  • Products returned without a return authorization number or that do not meet the return conditions will not be accepted, and no refund will be issued.

4.3 Refund Processing

Once we receive and inspect the returned product (typically within 3-5 business days of delivery to our warehouse), we will process your refund. Refunds are issued to the original payment method and typically take 5-10 business days to appear in your account, depending on your bank or credit card provider.

5. Product Availability and Changes

  • All products are subject to availability. In the event that a product you ordered is out of stock, we will notify you as soon as possible and offer you the option to cancel the order for a full refund or wait for the product to be restocked (if applicable).
  • We reserve the right to modify or discontinue any product at any time without prior notice. Product descriptions, images, and prices are subject to change without notice.

6. Limitation of Liability

Spraiground shall not be liable for any indirect, incidental, special, or consequential damages arising from your purchase or use of our products, including but not limited to loss of profits, loss of data, or inconvenience caused by shipping delays. Our total liability for any claim related to your purchase shall not exceed the total amount paid for the product(s) in question.

7. Changes to These Terms

We may update these Terms of Purchase from time to time. Any changes will be posted on this page with a revised “Effective Date.” Your continued use of our website and purchase of products after the effective date of the changes constitutes your acceptance of the revised terms.

8. Contact Us

If you have any questions or concerns about these Terms of Purchase, please contact us at [email protected].